VERRNON is committed to providing the utmost satisfaction to all customers with superior quality products, Incomparable Customer Experience, and customer support.
If for any reason you are not satisfied with the product you received please write to us at customercare@jayashima.com. Our team will revert to you at the earliest.

To maintain hygiene for all our customers we do not accept returns on Innerwear - Vests, Underwear & Boxers or any other product falling under our innerwear category.

You can return outerwear if it meets the following criteria

The product(s) should be purchased only from www.verrnon.com and not from any other retailer, be it online or offline.

Return requests should be raised within 7 days from the date of delivery.

Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Verrnon shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise. Product(s) should be unused (other than fit trial) and unwashed.

There should be no stains, marks, stitches, or holes in the product(s), caused by the consumer

All tags and the original packaging should remain intact and should be sent along with the product(s)

The original invoice should be returned with the product(s)

Product(s) should reach us in sellable condition. We do not accept returns of any product(s) which is not purchased from www.verrnon.com . We will not take responsibility for any such product(s) sent to us. A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.

1. The External Packaging was Damaged At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner. Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process. In the case of Prepaid orders (Credit cards, Net Banking, Debit Cards, Gift Cards, Wallets), we will refund the money to your mode of payment. In case of a Cash-on-Delivery (COD) order, we will cancel your order. There is no need for a refund in this scenario.

In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered or of a different size, you can return your product. Your product should fit the Return Criteria as mentioned above. You can write to us at customercare@jayashima.com. Our Customer Care Team will guide you through the return and refund process. Our team will also send you a confirmation for a return via SMS. DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund. Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfills all conditions mentioned above, we will initiate your refund. We will send you an email and SMS informing you if your return has been accepted or rejected. Upon examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, you will not be entitled to a Refund. In such a case, the same product you returned will be sent back to you. For ease of return, we provide Reverse Pickup for free, depending on your area or PIN Code.

We may provide refunds if: (i) The order is canceled by the customer or verrnon.com (JSE Pvt. Limited) before we ship (ii) The returned items fulfill all criteria for return as mentioned above Prepaid and COD Refunds

If you have paid using a credit card, a refund will be credited to your credit card account, (Will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:

Bank Account number

Account holders name

Bank branch

Bank name

IFSC Code

Order ID

Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.